Shipping Information

Shipping Policy

At Herbal Station, we strive to make your shopping experience simple, reliable, and transparent. Every order is carefully prepared and shipped as quickly as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully authorized.

Personalized or custom-designed tote bags require additional production time. Please allow 3–5 business days before these items are shipped.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Shipping Methods

We ship exclusively within the United States using trusted national carriers, including:

• USPS (United States Postal Service)

• UPS (United Parcel Service)

• FedEx

The shipping carrier is selected based on the destination, package size, and the most efficient delivery service available.

All available shipping options and estimated delivery times will be displayed during checkout.

Delivery Times

Estimated delivery times begin after your order has been shipped.

Shipping Method | Estimated Delivery

Standard Shipping | 3–7 Business Days

Expedited Shipping | 2–3 Business Days (where available)

Please note that delivery estimates are not guaranteed and may occasionally be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Shipping Rates

Shipping charges are calculated automatically at checkout based on your shipping address, package weight, dimensions, and selected shipping method.

We do not add additional handling or packaging fees beyond the actual cost of fulfilling and shipping your order. Shipping rates may change without prior notice if carrier pricing changes.

We offer Free Standard Shipping on qualifying U.S. orders over $50, unless otherwise stated during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become available after the carrier receives the package.

Delivery Issues

If your order has not arrived within the estimated delivery window, please get in touch with our Customer Support team.

If tracking indicates that your package has been delivered but you have not received it, we recommend:

• Checking around your delivery location.

• Asking household members or neighbors if they accepted the package.

• Contacting the shipping carrier directly.

Because carriers provide delivery confirmation, Herbal Station cannot guarantee refunds or replacements for packages marked as successfully delivered. However, we will gladly assist you in filing a carrier investigation whenever possible.

Lost or Damaged Packages

If your package arrives damaged, or if you believe it has been lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

• Your order number

• Photos of the damaged item and packaging (if applicable)

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

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Returns & Exchanges

We want you to be completely satisfied with your purchase.

If for any reason you are not happy with your order, eligible items may be returned within 30 days of delivery.

To qualify for a return, items must be:

• Unused and unworn

• In their original condition

• Returned with original packaging and tags (if applicable)

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-designed products

• Clearance or final sale items

• Gift cards

How to Start a Return

To request a return or exchange, please contact our Customer Support team at info@herbalstation.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for your return

Our team will provide detailed return instructions.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

Exchanges

If you received a defective, damaged, or incorrect item, we will gladly replace it at no additional cost.

Please contact us within 7 days of delivery and include photographs so we can resolve the issue promptly.

Questions?

If you have any questions regarding shipping, returns, or your order, please contact us at:

Email: info@herbalstation.com

Our customer support team is always happy to assist you.